Consumer Information pursuant to Legislative Decree No. 185 May 22, 1999 (Gazz. Uff., June 21, no. 143).-Implementation of Directive 9 l/l/EC on the protection of consumers in respect of distance contracts.

The supplier of the services or products requested is PAPAJOE SRL, with registered office in Milano, Via Goito 11.
Pursuant to article 5 of Legislative Decree No. 185 of 1999, the customer has the option to cancel the order/contract entered into on the Internet without penalty and without giving any explanation, in accordance with the following conditions.

The right of withdrawal expires:

  • For lack of the essential integrity of the asset (and/or its contents)
  • Even partial use of the asset and any consumables
  • The lack of external packaging and/or original internal packaging
  • The absence of integral elements of the product (accessories, cables, manuals, product parts ...)
  • In the event of damage to the product

In cases of revocation, PAPAJOE SRL will return the purchased goods to the purchaser at the purchaser's expense.
Cannot exercise the right of withdrawal customers who purchase with VAT, those who buy custom goods, purchases for an amount not exceeding Euro 50.00 (fifty/00).

In order to exercise the right of withdrawal within 14 (fourteen) days after receipt of the products ordered, the customer must send to the address below. The communication can be sent, within the same period, also by means of registered letter, telegram, telex or facsimile.

The notice should contain:

  1. the manifestation of intention of using the benefit granted by Legislative Decree No. 185 of May 22, 1999
  2. the indication of the product (s) for which you decide to avail themselves of the right of withdrawal
  3. data related to your bank account (this is to allow the return of the sum receivable).

To obtain a refund of the payment, the customer shall, at its own expense, return the purchased products at the following address:

1380 SPACE
Via E.A. Butti 7
I-20158 Milano (MI)-Italy
Tel. 02 66823339 39
02 60857930 Fax39

Once you have received the confirmation email to made, the purchaser must ship the purchased goods to the address shown above,with a shipment traced, via any Courier/carrier/shipper the customer deems fit, franco.

Along with the object to be sent the RETURN FORM, completed in its entirety and signed, which will be sent in your confirmation email.
The return shipment must take place within 14 (fourteen) days of receiving your return authorization via email.

Refund of the payment Mode: The PAPAJOE SRL will refund by wire transfer (or other form of payment) in the shortest time possible, and in any event within 14 (fourteen) days of receiving the returned goods.
The refund is applicable to only the price paid for the product (s) made, will not be refunded the postage paid at the time of purchase of the product.

Is expressly understood that the cost of returning the product to PAPAJOE SRL c/o 1380-TREDICIOTTANTA will be at the customer's expense.